As previously mentioned, the only fault we could initially find with our Lunar Clubman ES was the nearside bed locker, which wasn’t closing properly. This had duly been noted by Catterick Caravans and a new locker door ordered. I was notified when this arrived and we agreed on a mutually agreeable time to take the caravan in to have this repair carried out. As it was near the time of our Fallowfield Dene trip, I decided to book it in on our return journey.
We arrived at Catterick Caravans around 12:30pm and booked ourselves in. We were told the procedure of where to leave the caravan and told that we would be notified as soon as it was ready. We also notified them of a couple of other faults which we had discovered during out last outing, namely the side dinette table, which was working slightly loose from the wall and also the lower drawer of the front chest which had some minor scuff marks.
We decided to take this opportunity to take a spot of lunch at their cafe, which has a good range of meals at reasonable cost. This we did, followed by a walk around their accessory store, where we picked up a couple of things, as you do! We were then notified that the caravan was ready but that the bed locker hadn’t been fixed as it required another part, along with the need to order a new drawer for the front chest. So we will need to return again once the parts are available, well hopefully we can tie that in with another outing!
Hopefully this post will not be ongoing! We have been very happy with the caravan so far, the faults are only superficial, yes they shouldn’t be there in the first place, but as long as they are sorted quickly and efficiently we can live with it. Catterick Caravans have provided a first class service so far, so I hope to report the same in the future with closure to this.